Global Production Support

Republic of Ireland, Dublin
19 May 2021
16 Jun 2021
Mark Mayer
IT, IT Support
Contract Type
Full Time

Role Details.

As Global Support Manager your main responsibilities will involve:
* Providing technical and functional leadership to the production support team
* Ensuring Incident and Problem management processes are completed in accordance with enterprise standards
* Working with support teams to deliver efficiencies in the delivery of production support
* prioritize remediation work to improve platform stability
* Working with Risk and Control Partners to ensure adherence to enterprise standards
* Developing relationships with key business stakeholders
* Being the point of contact for senior operations stakeholders

Core Skills

* 3 - 5 years as a Global Production Support Lead ideally in Financial Services
* Technical experience in Microsoft SQL Server / Sybase / Oracle, UNIX/LINUX, ITIL, monitoring solutions such as ITRS Geneos
* Strong technical, problem solving and analytical skills with the willingness to see the investigation through to the end
* Experience in designing, analyzing and troubleshooting large scale distributed systems
* Excellent communicator who builds collaborative relationships with technical and non-technical partners
* Must be able to identify problems in a timely manner, dig deep for root causes, and implement solutions that prevent future occurrences
* A natural team player who enjoys working multiple development collaboratively with colleagues
* Focused on delivery with a passion for quality and innovation
* Passionate about technology and a strong desire to work in a dynamic, fast paced technical environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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