Head of Customer Success (Tech Industry)
The company owns a SaaS product which is a quality scoring system used by large organisations. The company has big growth plans and currently has 40 employees and are looking to double size over the next 3 years.
If you are looking for a company where your opinion matters and you can make a real difference this will be the role for you!
Management of CSM team
Arrange and monitor client wellness review process
Be the Voice of the Customer to the product management and development teams, gathering, prioritising and presenting feature requests.
Responsible for training and upskilling clients on software packages
Proactively create drive content driven campaigns to increase customer engagement and product adoption.
2+ years management in a Customer Success / Customer Service role within the IT/Software space
Competitive basic salary
If you would like to be considered for this role please contact:
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.