Customer Service Supervisor
Organising workload of the staff in the department.
Responsible for the training and development of customer service staff and leading the team in delivering a high standard of customer service.
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented by all of the team.
Handling customer complaints and ensuring that all customer services staff communicate courteously and professionally with customers (incl. ADM).
Assists in the development and implementation of marketing plans as needed.
Ensures that the customer service team are completing all given tasks in an efficient and cooperative manner on a daily, weekly and monthly basis - including shop cover.
Attend meetings and travel (may include some foreign travel also) as required by the nature of the job.
Learning about the company's products and services and keeping up to date with changes.
Analysis of credit notes to establish the main causes and identify changes in practices in this regard.
Good Product Knowledge Customer and Sales Focused Communication Skills that allow you to inform, help and advise customers clearly and liaise effectively with other managers and your own customer services team.
An ability to work well under pressure
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.