Customer Service Representative
Excellent progression opportunities
Work from home initially
The purpose of the role will be to work as part of the customer service team for your designated region, working alongside management, internal support and warehouse operations team carrying out day to day customer support activities. The role will involve dealing with customer queries in accordance to company SLA's.
The main duties & responsibilities will be;
-Ensuring all customer queries are logged correctly and put through correct SLA procedures.
-Ensuring any shipment issues are logged to the relevant departments
-Creating reports for customers in line with set KPI's
-Taking accountability and action on any customer complaints ensuring they are logged correctly on the system and to relevant teams and all corrective actions taken
-Tracking of all customer shipments from order through to delivery
-KPI reporting and tracking
-Taking part in customer projects and attending regular review meetings
-Excellent knowledge of Microsoft office particularly Excel to include pivot tables
-Experience in logistics administration beneficial
-Excellent communication skills both verbal and written
-Meticulous attention to detail
-Ability to manage time effectively given initial remote work
-Ability to work in a fast paced environment
This role is a customer service role but includes alot of administration and excel usage so for that reason candidates should have a very strong Excel ability.
If you feel this is the role for you then apply via the link or for more info, contact Adecco Cork!
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
Apply for Customer Service Representative
Already uploaded your CV? Sign in to apply instantly
* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.
♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.