Customer Service Representative |€14.80 PH|
Objective of the Role
To respond to all incoming telephone calls in a polite and efficient manner to ensure the highest level of customer service in line with the company standards.
Internal promotion is a key priority for this company
Shifts based on a 35 hour week - between the hours of Monday to Friday 08.00 - 20.00, Saturday 09.00 - 19.00 and Sunday 10.00 - 18.00
To answer incoming motor, property and medical assistance telephone calls.
To provide the caller with all relevant information and services.
To dispatch assistance work to the appropriate network contractors or recovery agents.
To make follow up telephone calls on all property assistance cases to establish customer satisfaction.
Make follow up telephone calls to the recovery agents to confirm fault and outcome before closing all motor assistance files.
To ensure that all client information is simultaneously entered onto the database.
To handle claims notifications and out of hour customer service calls for Corporate clients and their customers.
To perform such administrative tasks as appropriate to your files/calls.
To inform the Supervisor/Manager of any calls that may become problematic.
To carry out additional duties and ad hoc projects as requested by the supervisor/Manager.
1+ years in Retail or Hospitality
35 hour work week
Full training provided
21 days holidays
Working with a market leader
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.