Customer Service Representative |€14.80 PH|

Recruiter
Adecco
Location
Republic of Ireland, Dublin
Salary
Up to €25000 per annum + Bonus
Posted
20 Sep 2021
Closes
18 Oct 2021
Ref
JN -092021-207445
Contact
Ian Cleary
Contract Type
Permanent
Hours
Full Time
Adecco are delighted to be recruiting on behalf of one of the largest financial services companies.



Objective of the Role

To respond to all incoming telephone calls in a polite and efficient manner to ensure the highest level of customer service in line with the company standards.



Internal promotion is a key priority for this company



Location

Parkwest



Hours

Shifts based on a 35 hour week - between the hours of Monday to Friday 08.00 - 20.00, Saturday 09.00 - 19.00 and Sunday 10.00 - 18.00



Main Duties

To answer incoming motor, property and medical assistance telephone calls.
To provide the caller with all relevant information and services.
To dispatch assistance work to the appropriate network contractors or recovery agents.
To make follow up telephone calls on all property assistance cases to establish customer satisfaction.
Make follow up telephone calls to the recovery agents to confirm fault and outcome before closing all motor assistance files.
To ensure that all client information is simultaneously entered onto the database.
To handle claims notifications and out of hour customer service calls for Corporate clients and their customers.
To perform such administrative tasks as appropriate to your files/calls.
To inform the Supervisor/Manager of any calls that may become problematic.
To carry out additional duties and ad hoc projects as requested by the supervisor/Manager.


Experience required

1+ years in Retail or Hospitality


Remuneration/Benefits

Excellent salary
35 hour work week
Full training provided
21 days holidays
Working with a market leader


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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