Customer Service Agent

Recruiter
Adecco
Location
Republic of Ireland, Dublin, Lucan
Salary
€25000.00 - €26000 per annum + Bonus
Posted
12 Oct 2021
Closes
09 Nov 2021
Ref
JN -102021-212411
Contact
Kate McDermott
Contract Type
Permanent
Hours
Full Time
Adecco:Customer Service Agent
Location: Lucan
Salary:€26,000

We are currently recruiting on behalf of our client for a Customer Service Agent, the ideal
candidate for this position will have previous experience in answering incoming calls and
resolving queries in a timely manner.

Main Duties

*To answer incoming motor, property, and medical assistance telephone calls.
*To provide the caller with all relevant information and services.
*To dispatch assistance work to the appropriate network contractors or recovery agents.
*To make follow up telephone calls on all property assistance cases to establish customer satisfaction.

*Make follow up telephone calls to the agents to confirm fault and outcome before closing all assistance files.

*To ensure that all client information is simultaneously entered onto the database.
*To handle claims notifications and customer service calls for Corporate clients and their customers.
*To perform such administrative tasks as appropriate to your files/calls.

*To inform the Supervisor/Manager of any calls that may become problematic.
*To carry out additional duties and ad hoc projects as requested by the Supervisor/Manager.

Hours
Shifts based on a 35-hour week - between the hours of Monday to Friday 08.00
- 20.00, Saturday 09.00 - 19.00 (Office 2 days / Remote 3 days after 6 months)



If you have the relevant skills and experience, please apply today for immediate consideration.


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Apply for Customer Service Agent

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

Similar jobs

Similar jobs